Error message: Document Type is not allowed (Exact Online)

Written By Tess Hoogeboom

Last updated 4 days ago

Error message

Document Type is not allowed

After confirmation of the invoice, the error message “Document Type is not allowed” appears. As a result, invoices cannot be send to Exact Online.

Cause

This error message is probably caused by the Exact user account used to create the Link with TriFact365 not having sufficient permissions to create documents in Exact Online.

Solution

Check and update the permissions of the Exact Online user:

  1. Log in to Exact Online.

  2. Go to the user settings.

  3. Check which user created the Link with TriFact365.

  4. Check whether this user has the correct permissions to create documents.

  5. Update the permissions if necessary.

  6. Save the changes.

After updating the permissions, you can resend the entry to Exact Online.

Next steps if the issue continues

If the error message still appears, we recommend the following:

  1. Restore the Link with your accounting package in TriFact365.

    1. Restoring the connection with the accounting system

  2. Contact Exact Online Support for further assistance.

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