Error message: 403 Forbidden. Forbidden – WrongDivision (Exact Online)

Written By Tess Hoogeboom

Last updated 4 days ago

Error message

403 Forbidden. Forbidden – WrongDivision (Exact Online)

Cause

This error message can have several possible causes and solutions. Read below to find out what the causes may be, how to identify the correct cause, and how to resolve the issue.

  1. TriFact365 may not have sufficient permissions as an external application in Exact Online, which means the journal entries cannot be send to Exact Online.

  2. The administration code of the administration in Exact Online has probably been changed and needs to be updated in TriFact365.

Solution

Option 1. TriFact365 has insufficient permissions in Exact Online

Grant TriFact365 the required permissions in Exact Online by following the steps below.

  1. Log in to Exact Online.

Note

Make sure you are logged in with the Exact Online user who most recently restored the Link.

  1. Select the administration where this issue occurs.

  2. Click the administration in the top-left corner. Then click Import/Export and go to Other → App Permissions.

  3. Select the TriFact365 app.

  4. Click Manage Companies and move the administration(s) to the right column.

  5. Click Save.

Option 2. The administration code has changed in Exact Online

First, check whether the administration code in Exact Online has indeed been changed by following the steps below:

Note

This functionality is only available to users with Administrator and/or Owner rights.

  1. In TriFact365, go to Settings → Administrations.

  2. Click New.

  3. Select the Link from the drop-down menu.

  4. Check whether the name of the relevant administration is shown in the left-hand box under Available administrations.

  5. If this is the case, send an email to our Support department from the administrator’s email address and include the following information:

    1. Ask for the new administration code.

    2. The name of the Link as shown in TriFact365.

    3. The name of the administration as shown in TriFact365.

    4. Current administration code

Once you have received the new administration code, follow these steps:

  1. In TriFact365, go to Settings → Administrations.

  2. Click the ellipsis (•••) next to the relevant administration and click Edit.

  3. Enter the administration code you received in the Code field.