Received e-mails
Written By Tess Hoogeboom
Last updated 21 days ago
Note
This function is only available to Administrators and Users who have been assigned the right Mailbox.
In the Received e-mails screen, all e-mails sent to an administration can be found. In the menu, go to Inbox → Received e-mails to open the screen.
Using the search options, you can easily filter e-mails by sender, subject, date and processed attachments. In addition, you can also sort the e-mails. To do this, click on the column title to sort them descending/ ascending.
Unprocessed attachment?
Is there a red icon in the colomn Processes attachments? Then there were no (valid) attachments in the email.
Note
If an attachment has been processed correctly, it will appear under Received documents. If it has not been processed correctly, it will not appear there.
Viewing e-mails
You can view details of the e-mails by clicking View. You can then see which attachments have been processed and why certain attachments have not been processed.
If no attachments are shown there, even though they were included in the email, the files have an invalid format. You can find the allowed file formats here.