Subscription details

We're sorry to hear that you're considering cancelling your subscription. If you would still like to proceed, please send an email to our Sales department. Be sure to include your customer number, the reason for cancellation, and the desired end date of the subscription. We will process your cancellation request and send you a confirmation once it has been completed.

The term of the Standard and Plus subscriptions for companies is 1 month. The subscription is automatically renewed. The notice period is 1 month.

The term of the Standard and Plus subscriptions for accountants is 3 months. The subscription is automatically renewed. The notice period is 3 months.

View our Terms and Conditions here.

If your current subscription no longer meets your needs, you can request a change. Simply send an email to our Sales department. They will process the requested change and take care of the necessary adjustments. Also include your customer number in this email.

TriFact365 uses direct debit to collect the monthly invoices that are issued. In some cases, the direct debit authorization may have expired, or payment may not have been received for another reason. Fortunately, we send our customers a reminder by email. If we receive payment within the specified period, you can continue using TriFact365 without interruption. If no payment is received, the account will be blocked. If payment is made afterwards, the account will automatically be reactivated within 1 to 2 business days.