Error message: Can’t connect to accounting system

Cause

This error occurs when TriFact365 can no longer connect to the accounting software, for example due to changes in login details.

Resolution

Go in TriFact365 to Settings (cogwheel) → Links and double click the relevant link

For most accounting software packages, a button with Restore link is available here. When you click it, you will be directed to the website of the accounting software package. Here you can enter the new login details for the link.

The following accounting software packages work differently:

• AFAS: Here you can enter a new User token.

• iMuis Online / King Finance: Here you can enter a new environment code

• SnelStart: Here you can enter a new Link key.

All history (Backlog, Archive, etc.) is retained after the link is restored.