Error message: Name XXX is already taken. Email ‘YYY’ is already taken

Written By Tess Hoogeboom

Last updated 2 months ago

Error message

Name XXX is already taken. Email ‘YYY’ is already taken

Cause

When adding a new User, the above mentioned error message may be displayed. This error message is caused because the e-mail address for this User has already been used for a User in the same or another TriFact365 environment.

Solution

  1. Delete or have the current User with the taken email address deleted and then add this User in your environment.

  2. Use a different email address for this User in your environment.