Skip to main content
Errors and troubleshooting

Error message: Your account is temporarily blocked. Try again after 5 minutes.

Written By Tess Hoogeboom

Last updated About 2 months ago

Error message

Your account is temporarily blocked. Try again after 5 minutes.

Cause

This error message occurs because the user has entered an incorrect password too many times. To resolve the issue, request a new password.

Solution

  1. Click Did you forget your password? below the Log in button.

  2. Enter your username (email address) and click Send. If the email address is registered with us, you will receive an email with a link to reset your password.

  3. Click the link and enter a password of your choice that meets the password requirements in the New password and Confirm new password fields.

PLEASE NOTE

  • Haven’t received the email? Check your spam folder.

  • Make sure your browser does not automatically enter your old password using autocomplete. Enter your new password manually or update the password saved in your browser.

Was this helpful?

Still need help? Ask the team